An Account Executive (AE) plays a vital role in account management and support for our healthcare, not-for-profit and human service clients. We’re looking for someone with strong written and verbal communication skills and experience in media relations who is eager and driven to learn and shares our passion for making a difference for our clients, our communities, and our fellow team members.

• Serves as the main contact for clients, managing day-to-day account activities
• PR planning and execution
• Media relations, including researching and identifying newsworthy topics for media pitches, media advisories/alerts and thought leadership content that highlights our clients and their services
• Drafting written content including press releases, pitches/media alerts, blog posts, bylined articles, social/digital media content, newsletters, website copy, marketing copy, fact sheets, messaging, etc.
• Account management

• Know, understand and execute R&J’s Client Service Standards.
• A significant drive to proactively accomplish meaningful and measurable results for clients.
• Understand the value of results achieved on behalf of clients and articulate that value to senior management and clients in an appropriate context
• Demonstrate media relations success, including phone, in-person, e-mail and social media outreach, with a continual track record of generating results within each, and recognizing client needs in this area
• Focus on strategic long-term R&J and client needs as well as immediate client needs;
• Make significant and meaningful contributions to development of client PR plans
• Manage and coordinate aspects of targeted accounts, projects or events
• Recognize problems and/or challenges with the potential to damage client relationships or affect the outcome of projects, resolve problems and/or alert a supervisor as appropriate
• Think broadly and thoughtfully about client programs beyond a particular task
• Analyze client goals strategically and determine how best to get there
• Demonstrate strong writing and editing skills for client materials
• Demonstrate ability to work with top-tier media contacts and craft/drive outreach plans
• Handle client needs one-on-one (examples: lead client calls and quickly develop professional relationships)
• Develop base strategies and tactics to meet client goals on clients which he/she leads day-to-day
• Evaluate client online community engagement, identify new online opportunities for clients and recommend next steps
• Forge relationships with third-party vendors and internal business partners
• Understand R&J’s various consulting services /processes, including audience engagement, message development, brand development, social media campaigns, crisis management, and stakeholder identification

• Assume responsibility for continuous learning through mentoring and other training
• Effectively manage, coach and supervise Account Coordinators, interns and support personnel
• Effectively ensure that the quality and consistency of client work meets R&J’s Client Service Standards
• Provide ongoing constructive feedback to junior staff
• Set and pursue stretch goals for yourself and your team
• Clearly and effectively report on progress toward achieving those goals
• Demonstrate positive and enthusiastic approach to career development and commitment to identifying best practices and recommending solutions

• Demonstrate ability to execute client work well to ensure client satisfaction or a project’s expansion
• Develop online community engagement recommendations and demonstrate for account teams and clients how it integrates into communications programs
• Participate in relevant professional organizations and networking activities to grow R&J’s brand recognition as well as your own reputation and possibly new business leads

• Know and generally adhere to time allocations on each account; provide guidance to junior staff in helping them to adhere to time allocations.
• Create and effectively manage client budget/time requirements and take responsibility for all budget issues, on accounts where he/she is the lead
• Demonstrate an understanding of the agency’s profitability

• Demonstrate behaviors consistent with R&J’s values
• Delegate effectively, set clear expectations and deadlines, and provide resources for success
• Ensure that all work performed by members of the account group adhere to R&J’s standards of service
• Motivate teammates at and below your level by demonstrating a commitment to quality
• Demonstrate loyalties to R&J policies and lead by example

• Demonstrates positive and enthusiastic approach to career training and development
• Delivers constructive feedback and supports organizational change efforts
• Demonstrates loyalties to R&J policies and leads by example
• Develops understanding of R&J’s various consulting skills/processes, including audience engagement, message development, brand development, social media campaigns, crisis management, and stakeholder identification