Monthly Archives: March 2013

What is Good Customer Service?

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By Melissa Hoistion
I had a customer service issue with a large retail chain where I’d shopped. It caused me to pause and wonder if I was being overly dramatic, or if their customer service was really as bad as I thought it was. I sat down and asked myself, what do I expect in a customer service situation? Then I had to ask myself, do I always provide five-star customer service, or client service as we call it at R&J? –Click headline for full article.

Planning is Essential for Career Success

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By Michael Palumbo
An action plan should be at the forefront of every goal you want to accomplish in business and in your career. To achieve success, you should have an outlined plan on how to get there. — Click headline for full article.

R&J Public Relations Named Agency of Record for DS&D

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Dancker, Sellew & Douglas (DS&D), a regional leader in creating financial, pharmaceutical and educational office environments and laboratory applications for educational and healthcare institutions, has selected R&J Public Relations LLC, of Bridgewater, N.J., as its public relations agency of record.

No Such Thing as Bad Publicity? I Beg to Differ.

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By Scott Marioni
If you’re reading this blog post, there’s an excellent chance that you’re either my mother or someone with at least a passing interest in public relations. If you fall into the latter category, there’s an even better chance that you’ve heard the phrase “There’s no such thing as bad publicity.” I hope you cringe as hard as I do every time you hear that phrase. — Click headline for full article.